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Shipping Policy

A legal disclaimer

Last updated: February 2026

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Thank you for shopping with LuxuryPerfs. We are committed to delivering your order safely and quickly. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from LuxuryPerfs.com.

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment is successfully completed.

  • Orders placed on weekends or holidays are processed the next business day.

  • During peak periods (sales, holidays, or product launches), processing may take up to 3 business days.

Once your order is shipped, you will receive a confirmation email with tracking information.

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2. Shipping Destinations

We currently ship to:

  • United States (including Alaska & Hawaii)

  • Select international countries (availability shown at checkout)

If your country is not listed at checkout, shipping is not currently available to your location.

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3. Shipping Methods & Delivery Times

Estimated delivery times begin after the order has shipped.

United States

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–4 business days

  • Express Shipping: 1–2 business days

 

International

  • International Standard: 7–21 business days

  • International Express: 4–10 business days

Delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

 

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination

  • Package weight

  • Selected shipping speed

Promotions offering free shipping apply only where explicitly stated and may be limited to certain regions.

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

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5. Order Tracking

Once shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking updates to appear in the carrier’s system.

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6. Address Accuracy

Customers are responsible for providing a complete and correct shipping address.

LuxuryPerfs is not responsible for:

  • Packages delivered to incorrect addresses provided at checkout

  • Delivery delays caused by address errors

If you notice an error, contact us immediately at support@luxuryperfs.com before the order ships. We cannot guarantee changes after shipment.

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7. Lost, Stolen, or Delayed Packages

Once a package is handed to the shipping carrier, delivery is managed by the carrier.

If your package is marked delivered but not received:

  1. Check with neighbors or building management

  2. Contact the shipping carrier directly

  3. Contact us so we can assist with a claim

LuxuryPerfs is not responsible for stolen packages after confirmed delivery but will assist customers in filing a carrier claim when possible.

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8. Damaged Items in Transit

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Include photos of the product and packaging

We will arrange a replacement or refund after reviewing the claim.

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9. Refused or Undeliverable Packages

Packages returned due to refusal, failed delivery attempts, or unpaid customs fees may be refunded minus:

  • Shipping charges

  • Return shipping costs

  • Any carrier handling fees

 

10. Carrier Interruptions

Shipping times may be affected by events beyond our control including severe weather, holidays, strikes, or customs delays. We appreciate your patience in such cases.

 

11. Contact Information

For shipping questions or support:

Email: support@luxuryperfs.com
Website: https://luxuryperfs.com

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